Claim is not showing in DMS (ASM/ RSM/ ZSM)

Claim Not Showing in DMS (ASM/RSM/ZSM)

1. Check Position/Employee Hierarchy:

   • Verify if the Position Hierarchy and Employee Hierarchy are set up correctly. An incorrect hierarchy setup can prevent claims from flowing properly.
   • You can check by downloading master data report.

2. Check Claims Hierarchy:

   • Ensure that the Claims Hierarchy is correctly uploaded. The claim will flow according to this hierarchy, so it is important that it is properly configured.
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If the issue persists, please raise a ticket at dmsfasupport@fieldassist.in for further support.