Scheme is not getting applied / Wrong scheme is getting applied

The scheme is not getting applied / the Wrong scheme is getting applied.

1. Check the Scheme Configuration:

   • Schemes can be created based on different criteria such as:
     • Region basis
     • Distributor basis
     • Buyer category basis
   • Only the selected regions, distributors, and buyer categories will have the scheme applied.

2. Verify Scheme Eligibility:

   • Ensure that the scheme is correctly assigned to the respective region, distributor, or buyer category.
   • If the scheme is not visible, confirm with the company admin or CSM for detailed scheme information.

3. If the Scheme is Set Correctly But Still Not Applied:

   • If the scheme is configured correctly but not getting applied or the wrong scheme amount is applied, please raise a ticket at dmsfasupport@fieldassist.in.